Discounts: An early booking discount is available at 10% for plug tray orders placed prior to November 30 for delivery the following year. A volume discount of 5% applies for trays of 10 or more of one variety, with multiple delivery dates possible.
Billing: Most orders will be invoiced and shipped immediately. Plug trays are invoiced at 100% at time of order booking. Freight is also charged at this time. If paying by cheque, please include full payment with your order. Customers with established accounts with credit terms are not billed until shipping, except for plug trays which are subject to a 50% deposit at time of ordering.
Delivery: Seeds are shipped year round. Some seeds are only available seasonally. Plug trays are shipped year round, weather permitting, and based on availability. Please specify your preferred shipping date and we will do our best to meet your requirements.
Cancellations: Orders must be cancelled in writing. Plug trays are planted to order. Plug tray orders will be fully credited or refunded if canclled within 2 weeks of ordering; or 50% if cancelled within 4 weeks. No credit or refund if cancelled after 4 weeks.
Shipping: Shipping method is at the discretion of Richters based on your location, cost and the time of year. Our standard method for plugs is either UPS or Xpresspost. For seeds and other goods, surface mail or ground courier. You may specify an alternate carrier and pay freight at cost.
- CANADA: Not required.
- USA: Supplied free of charge for all seed, plant and plug tray orders.
- INTERNATIONAL: Please check with your Department of Agriculture for import requirements and restrictions for seeds, plug trays and plants. Phytosanitary certificates are provided at cost where required.
Warranty: Richters guarantees plants to be true to name and healthy when shipped. Plants may vary in appearance depending on season and stage of growth. While we endeavour to supply only the highest quality seed and plant material, no warranty concerning the identity, germination or productiveness of seeds sold, or guarantee of delivery, is expressed or implied. Any liability is strictly limited to the purchase price; we do not assume responsibility for incidental loss.